Commercial Leadership
Where should we focus next to create the biggest commercial impact? We help businesses turn growth ambitions into clear priorities, commercial plans and accountable execution.
Let's talk about the problem
MS Consulting
Practical commercial transformation.
MS Consulting partners with businesses that need to see the opportunity clearly, make better decisions and get things moving.
Experience across
Most businesses do not need more information. They need clarity on what matters, what needs to change and what to do next.
- Turn data into commercial decisions.
- Build practical operating models.
- Connect customer growth to outcomes.
- Use technology to remove friction.
How We Help
What we help businesses with.
The work starts with the question a leadership team is trying to answer, then pulls in the right commercial, operational, analytical and specialist capability to move it.
Digital & Operational Transformation
How do we make the business simpler, smarter and easier to run? We improve processes, digitise workflows and make better use of the technology already in the business.
Let's work out what needs to moveCommercial Insights & Analytics
What is actually happening in the business, and what should we do about it? We connect sales, customer, operational and financial information so leaders can make better decisions.
Find the real storyCustomer Growth
How do we attract, convert and retain more of the right customers? With specialist partners, we connect brand, marketing, digital channels and customer experience to commercial outcomes.
Connect growth to results
Does This Sound Familiar?
Problems leaders recognise before they have a neat project name.
That is usually where the useful work begins. The right answer may be commercial focus, operational redesign, a better view of the numbers or a sharper customer growth plan.
We need to understand what's really driving performance.
Sales are moving, but the business does not have a clear view of what's driving the result. Commercial Insights & AnalyticsWe need to get our operation under control.
Processes are inconsistent, teams are spending too much time on manual work and leadership does not have enough visibility. Digital & Operational TransformationWe know there is growth available, but we're not sure where.
Pricing, channels, customer behaviour and commercial opportunities are not being looked at together. Commercial LeadershipWe're spending on marketing but need better commercial results.
The business needs more of the right customers and better visibility of what is actually working. Customer Growth
Specialist Partners
Led by experience. Built for execution.
MS Consulting leads the commercial and transformation work, bringing in specialist capability where it adds value. That means the business gets senior commercial direction, with practical support across analytics, digital marketing, SEO, paid search, brand strategy, content, design and CRM development when the work calls for it.
Business intelligenceDigital marketingSEOGoogle AdsBrand strategyContentDesignCRM development
Built In, Not Bolted On
Practical working sessions, not distant recommendations.
MS Consulting works close to the business: clarifying priorities, reading the numbers, improving workflows and bringing in specialist capability where it helps execution land.
Where We've Made A Difference
Practical work across complex businesses.
Short, client-safe examples show how the work tends to land: clearer decisions, better visibility and practical movement on the things affecting revenue, margin and execution.
Digital Channels, Delivery & Loyalty
Led commercial strategy and execution across delivery, loyalty and partnerships. A pricing and profitability project modelled baskets, channel economics and segments before changes went live. Online revenue grew 19% year on year.
Read the examplePricing for Profitable Growth
Worked with a global QSR business to rethink pricing and promotions around profit and EBITDA. An ROI calculator modelled volume lift, SKU margin, cannibalisation and EBITDA impact.
Read the exampleTurning Trading Data Into Action
Brought store performance, staffing, operational audits and trade disruption data together so regional leaders could have useful performance conversations instead of relying on anecdotes.
Read the exampleDigitising Operational Administration
Used Microsoft Forms, SharePoint, Power Automate and Power BI to centralise audits, reporting, risk visibility and operational performance, reducing manual reporting work.
Read the exampleCreating Structure Around a Growth Channel
Strengthened governance, reporting, issue escalation and cross-functional collaboration for a third-party acquisition channel, creating a clearer base for scale.
Read the exampleBrand Presence Into Business Growth
Repositioned an engineering business through website content, industry publications and event positioning. The work supported client growth and expansion into additional African markets.
Read the example
How We Work
01
02
03
Start with the business problem.
Understand what is actually happening.
Look at the numbers, talk to the people doing the work, understand the customer and map how the process really behaves.
Work out what needs to change.
With an independent view, MS Consulting helps show what needs to change, find the quick wins and prioritise the projects most likely to improve revenue, margin or execution.
Get it moving.
The work stays close to delivery: built in, not bolted on. We help teams implement, measure what changes and keep the right work moving.
20+
years across commercial, operations, analytics and digital work.
6
core sectors including Retail, QSR, Financial Services, Telco, FMCG and BPO.
About Megan / MS Consulting
Commercial thinking, analytics, operations and digital capability in one place.
MS Consulting was built around a simple idea: businesses do not usually need more consultants telling them what they should do. They need someone who can understand the problem, work out where the opportunity is, bring the right people into the room and help get it done.
We work with leadership teams across Retail, QSR, Financial Services, Telco, FMCG and BPO, often where performance, operations, data and customer growth are all connected. The answer might be a sharper strategy, a practical dashboard, a cleaner operating rhythm or a process that finally stops slowing the team down.
Commercial TransformationPractical executionMeasurable GrowthRetailQSRBPO
Contact
Need clearer decisions or stronger execution?
Let us talk about what is happening in the business, where the opportunity may be sitting and what needs to move first.